Design of a Consumer Complaint System at PT. Ampalu Indah Pratama Ekspres
Keywords:
Complaints, Information Systems,Unified Modeling Language (UML), PHP, MySQL.Abstract
A complaint is defined as something that is unpleasant or something that is disturbing. Complaint behavior of the whistleblower is a very important phenomenon that must be understood by the owner of the company because the impact is directly related to the whistleblower. Complaints from Whistleblowers are not always negative because complaints from Whistleblowers are a form of their concern for the company's products or services. Whistleblowers who make complaints do not mean that they do not like the company's products and services, but it could be because they really like the company's services so that they hope that with the complaint the company's products and services can be of higher quality. From this problem, a UML (Unified Modeling Language) diagram is made which describes the interaction relationship between the system and the actor. Use Case can describe the type of interaction between the user of the system and the system. The method used in designing this information system is MySQL, and the application that supports the need to find a customer data.
References
Putri, D. M., & Riswandha, M. N. (2019). Sistem Informasi Pengaduan (Komplain) Pelayanan Kesehatan Pada Puskesmas Bangil Menggunakan Metode Kuantitatif dan Kualitatif. Insand Comtech: Information Science and Computer Technology Journal, 4(2).
Fajarianto, O. (2017). Prototype Pelayanan Akademik Terhadap Komplain Mahasiswa Berbasis Mobile. Jurnal Lentera ICT, 3(1), 54-60..
Septihadi, M. (2018). Analisa Dan Perancangan Sistem Informasi Administrasi Penanganan Komplain Kiriman Dengan Metodologi Berorientasi Obyek Pada Kantor Pos Pemuda Jakarta Timur. IDEALIS: InDonEsiA journaL Information System, 1(5), 112-117.
Anwar, Z., Purwanto, H. L., & Agustina, R. (2020). Sistem Informasi Pelaporan Komplain Dan Monitoring Perbaikan Sarana Dan Prasarana Berbasis Android. RAINSTEK: Jurnal Terapan Sains & Teknologi, 2(4), 294-302..
Setiawan, R., Nurmansyah, W., & Jaya, I. D. (2017). Sistem Informasi Notifikasi Layanan Komplain Berbasis Android. SNTIBD, 2(1), 383-388.
FAUZI, I. (2019). SISTEM INFORMASI HANDLING KOMPLAIN DAN PENGAJUAN KARTU KREDIT NASABAH BERBASIS WEB PADA PT. BANK CIMB NIAGA Tbk (Doctoral dissertation, Universitas Mercu Buana Jakarta).
RAHMAT, S. (2017). SISTEM INFORMASI (Studi Kasus: Diajukan Untuk Memenuhi Salah Satu Syarat Guna Gelar S Pada Progra PROGRAM STUDI FAKULTAS UNIVERSITAS ISLAM NEGERI i SISTEM INFORMASI NOTIFIKASI LAYANAN KOMPLAIN BERBASIS ANDROID: Studi Kasus Program Studi Sistem Informasi UIN Raden Fatah Palembang.--SKRIPSI (Doctoral dissertation, UIN RADEN FATAH PALEMBANG).
Evantio, Y. B., Rokhmawati, R. I., & Saputra, M. C. (2017). Pengembangan Sistem Informasi E-Complaint Management (Studi Kasus: Batching Plant Produksi Beton PT Holcim Indonesia Regional Jawa Timur). Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer e-ISSN, 2548, 964X.
Waine, I., Meliala, A., & Siswianti, V. D. Y. (2020). PENANGANAN KOMPLAIN DI RUMAH SAKIT. Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management), 23(04), 127-132.
Ramadhan, A. A., Hizari, H., & Hidayati, H. (2019). Aplikasi Manajemen Komplain Pada Layanan Sdm. eProceedings of Applied Science, 5(2).
Kartikasari, M., Santoso, P. B., & Yudaningtyas, E. (2016). Penerapan Case Based Reasoning pada Sistem Pendukung Keputusan Penanganan Komplain Penyewa Mall (Studi Kasus: Maspion Square Mall, Surabaya). Jurnal EECCIS, 9(2), 138-143.
Kurniasih, N. (2022). PENGARUH SISTEM PELACAKAN BERBASIS WEBSITE, KUALITAS LAYANAN LOGISTIK DAN PENANGANAN KOMPLAIN TERHADAP KEPUASAN PELANGGAN:(Studi Pada JNE di Kabupaten Majalengka). J-AKSI: JURNAL AKUNTANSI DAN SISTEM INFORMASI, 3(2), 341-346.
Abdussalaam, F., & Saputra, S. A. (2018). Perancangan Sistem Informasi Complaint Management Dengan Metode Rad Menggunakan Framework Laravel. Jurnal E-Komtek (Elektro-Komputer-Teknik), 2(2), 54-68.
Sasmita, R. A., & Falani, A. Z. (2018). Pemanfaatan algoritma tf/idf pada sistem informasi ecomplaint handling. Jurnal Ilmiah: Lintas Sistem Informasi dan Komputer (LINK), 27(1).
Astriana, T. Y., Wati, M., & Puspitasari, N. (2017, September). Sistem Informasi Customer Relationship Management (CRM) dengan Penambahan Fitur Peramalan Tingkat Customer Complain Menggunakan Metode Single Exponential Smoothing (Studi Kasus: Pt. Satnetcom Balikpapan). In Prosiding Seminar Nasional Ilmu Komputer dan Teknologi Informasi Vol (Vol. 2, No. 2).
Downloads
Published
Issue
Section
License
Copyright (c) 2022 Muhammad Sahroni, Sharyanto, Alexius Ulan Bani
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
<p><a href="http://creativecommons.org/licenses/by-nc-sa/4.0/" rel="license"><img style="border-width: 0;" src="https://i.creativecommons.org/l/by-nc-sa/4.0/88x31.png" alt="Creative Commons License" /></a><br /><strong>Journal of Engineering, Technology and Computing (JETCom)</strong> This work is licensed under a <a href="http://creativecommons.org/licenses/by-nc-sa/4.0/" rel="license">Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License</a>.</p>
